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Common Questions

We have collected the most frequently asked questions. If you cannot find the answer to your question, please contact us.

Delivery

Orders within Sweden are normally delivered within 1–3 business days. Within the EU it usually takes 3–6 business days, and for international orders 5–10 days depending on customs.

Returns

You have 14 days right of withdrawal from the day you receive your order. The product must be unused, in original packaging and with all accessories included.

Register your return via our return form. You can send it back yourself or request a return label (99 SEK), which will be deducted from your refund. Refunds are made within 14 banking days after the return is approved.

The right of withdrawal applies only to private consumers. Companies cannot return products.

Payment Methods

When purchasing products and accessories from MiniFinder Sweden AB, we offer several secure and convenient payment options. You can choose between the following payment methods*:

  • Direct card payment. We accept Visa, MasterCard, or American Express
  • Card payment via PayPal. Pay quickly and securely with your card or PayPal account
  • Direct payment with Swish. MiniFinder Sweden AB: 123 268 21 36.
  • Secure payment with Klarna. Shop now and pay within 14 days or split the payment.
  • Bank transfer. Orders are processed and shipped once payment has been received.

*Note that available payment methods may vary depending on the country.

 

Billing and Cancelations

Unless otherwise agreed, billing is issued in advance according to the selected interval. If payment is not received, the subscription will be paused until payment is registered. Subscriptions renew automatically unless canceled before the next renewal date. Once renewed, the fee is non-refundable, but the service remains active until the end of the current period.

Cancellations must be made in writing via email to finance@minifinder.com or by mail. The request must include the device’s IMEI number, your contact details, and the reason for termination to ensure proper handling.

A GPS tracker is a smart and reliable device that uses satellite technology to show the exact location of vehicles, pets, and people in real time. It helps you manage and protect what matters most, whether it is a car, a cat, a dog, or a family member.

There are many types of GPS trackers, from compact models for pets to advanced units for cars, machines, and fleet vehicles. A GPS tracker for cars improves safety and efficiency by allowing owners to monitor routes, prevent theft, and keep full control of their vehicle. For pet owners, a GPS tracker for cats or a GPS tracker for dogs ensures that animals can always be found quickly and safely.

Companies can benefit from triplog systems that record driving data automatically, saving time and ensuring compliance with mileage regulations. For individuals, a personal safety alarm with GPS provides peace of mind, enabling quick access to help in emergencies through real-time location sharing.

MiniFinder develops high-quality GPS trackers and safety alarms designed for precision, reliability, and ease of use. With innovative technology and a strong focus on safety, MiniFinder offers complete GPS solutions for both private and professional use.

GPS trackers can be used for many purposes — from vehicle protection to personal safety. They help you locate cars, boats, pets, and even family members in real time. Whether you need a GPS tracker for car, GPS tracker for boat, or GPS tracker for kids, these devices provide peace of mind and instant access to accurate location data.

For MiniFinder Nano and MiniFinder Pico, key features include a fall alarm and an emergency button, making them ideal as personal safety alarms for seniors, lone workers, and individuals in need of extra protection. The fall alarm automatically sends an alert if a fall is detected, while the emergency button allows the user to quickly call for help in an emergency. Together, these functions ensure reliable real-time tracking and rapid response when it matters most.

For MiniFinder Xtreme and MiniFinder Zepto, the focus is on vehicle tracking and security. Features such as speed alarms, sabotage alerts, and geofence make these GPS trackers powerful tools for drivers and fleet managers. They help monitor vehicle movements, detect unauthorized activity, and maintain full control through virtual boundaries and instant notifications, ensuring safety and efficiency on the road.

First, register the device on your own account.

When this is done, go to Contacts and select the person you want to share the device with.

On the contact’s profile card, activate “Share my device’s location info”.

Make sure the device is registered on your account and that the other person has their own unique login to the app.

To share the device, go to Contacts, select the person you want to share with, and activate “Share my device’s location info” on their profile card.

If the issue persists after following these steps, please contact us for assistance.

Working alone can involve higher risks, especially in environments where immediate assistance is not available. A personal alarm for lone workers provides an essential layer of protection by enabling fast communication and real-time location sharing in emergencies.

The main benefit of a lone worker personal alarm is safety. If an accident, fall, or sudden health issue occurs, the user can quickly trigger an alarm to alert colleagues, supervisors, or a monitoring center. Some devices include an automatic fall detection feature that sends an alert even if the worker is unable to press the button.

A personal alarm also supports lone working procedures by offering real-time tracking, two-way communication, and geofence alerts. This allows employers to monitor the safety of their staff and respond immediately if something happens. It builds trust, ensures compliance with workplace safety regulations, and helps reduce response times in critical situations.

In addition to safety, personal alarms for lone workers improve efficiency and peace of mind. Employees feel more confident knowing that help is always within reach, while employers gain better oversight and control of their operations.

Using a GPS-based personal alarm is not only a safety measure but a smart investment in employee wellbeing and operational security.

A fall alarm automatically detects a fall and sends an alert to selected contacts or a monitoring service. This function is especially useful for elderly people or individuals with health conditions that increase the risk of falling, providing extra safety and peace of mind.

The panic button can be used in any situation where the user feels unsafe or needs immediate help — for example, in case of illness, confusion, or potential danger. It’s a core part of most telecare and personal safety alarm systems.

A personal safety alarm connects the user to family members, caregivers, or an emergency center at the push of a button. Many telecare devices include two-way communication, allowing users to speak directly with responders for fast assistance.

A Medical alert watch provides protection for seniors and people with special needs. It includes features such as a fall alarm, panic button, and real-time tracking, ensuring that help can be reached instantly in case of an emergency — both indoors and outdoors.

GPS devices such as a GPS watch for kids or a GPS tracker for kids allow parents to see where their child is at any time. Many models include an SOS or panic button, two-way communication, and geofence alerts that notify parents if the child leaves a safe area.

For vehicles, a GPS tracker for car provides accurate live location, trip reports, and theft alerts. For marine use, a GPS tracker for boat ensures your vessel is secure and easy to locate, even when moored or transported.

Fleet management involves monitoring and coordinating a company’s vehicles to improve performance and safety. With GPS technology, managers can track routes, schedule maintenance, analyze driving behavior, and optimize logistics operations from one platform.

A triplog automatically records each trip taken by a vehicle — including time, distance, and route. This eliminates manual reporting, ensures accurate mileage records for tax and reimbursement purposes, and helps companies identify ways to streamline travel.

Yes. With live tracking and instant alerts, a GPS tracker works as an effective anti theft tool for cars, trucks, and trailers. For example, an Anti theft GPS for ATV or car helps detect unauthorized movement and sends instant alerts. This allows quick recovery and reduces the risk of loss. This helps recover stolen vehicles faster and keeps company assets safe.

Absolutely. A Dog GPS or Cat GPS helps you locate your pets instantly and keep them safe if they wander too far. The tracker shows live positioning directly in an app, so you always know where your pet is — whether you’re at home or away.

A Hunting dog tracker connects directly to a Hunting app, allowing hunters to see their dog’s position and movement in real time. The app shows distance, direction, and alerts when the dog stops or starts moving, giving full control and safety throughout the hunt.

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